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terms of use - BRF

Terms & Conditions of Use

Use of the The Big Red Fern, BRF, website constitutes agreement to our terms of use. We encourage you to review the following information carefully.

 

Trademarks

BRF and other marks indicated on our site are trademarks owned exclusively by BRF. The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not BRF’s, in any manner that seeks to discredit BRF or in any manner that may cause confusion among our customers.

 

Copyright

All content on this website is the exclusive property of BRF. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.

 

Protecting Your Account

Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.

 

License and Site Access

BRF grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of BRF. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial use. You are prohibited from using meta tags or any other hidden text utilizing BRF’s name or trademarks without the express written consent of Print BRF. Any unauthorized use of this websites voids the limited license granted by BRF.

 

Content Submitted by Site Users

If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant BRF and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify BRF or its affiliates for all claims resulting from content you supply. BRF reserves the right to remove any content at our sole discretion.

 

Custom Artwork & Color

Customers are ultimately responsible for insuring their design and artwork is correct prior to submission. Customer submitted artwork is considered proofed and approved for production. Upon request, BRF will provide customers with a proof of their design prior to production. Customers receiving artwork created by BRF will have an opportunity to proof the art prior to production. Customers should carefully review their graphics and should pay particular attention to spelling if your graphic incorporates text prior to proof approval. BRF will not be responsible, accept returns, or issue refunds for mistakes made on customer approved artwork or graphics.

 

We strive to display as accurately as possible the colors of products and printed graphics shown on our website. Due to the inconsistencies of various display monitors, the color you see on your screen may not be a totally accurate reproduction of the actual product. Screen images are intended as a guide only and should not be regarded as absolutely correct. When placing your order, you are acknowledging this fact and waive any claim of dissatisfaction due to color. If product or printed colors are critical to your project we recommend that customers verify the colors using a Pantone Color matching system/book and specify the exact colors required. Additional charges for color matching will apply.

 

Cancelations

Cancelations to custom orders will be billed accordingly for any labor, materials, and/or design time already completed. We will make every effort to return non-printed apparel and other un-used materials to minimize your costs, but the customer is ultimately responsible for paying for any costs accrued.

Return & Exchange Policy

 

Return Policy

Our goal is to deliver a high-quality custom product. If the custom products you receive do not match your approved proof or invoice please contact us within 48 hours of receiving your order. We order extra merchandise to account for vendor defects and/or misprints. If it is determined that there were errors in manufacturing or the materials/product differs from the approved proof, we will replace all flawed or defective merchandise. All returns will be reprinted - no refunds will be given. BRF staff must approve all reprints and all returned items must be received prior to production of replacements.

 

Returns:

For returns on unused or unwashed items, you must contact us within 48 hours of receiving your order. We work hard to provide you with the best possible service and the correct product. If you receive something different than what you ordered online or your online purchase is in some way damaged or defective please notify us within 48 hours of receiving your order so we can correct the mistake right away.

Please include the following information with your return request:

 

1. Your return item

2. Your name, order #, and return address

3. Reason you are returning the item

 

Exchanges:

We do not offer exchanges of printed material unless an error was made on BRF’s side.

Customer Supplied Garments

Please contact us about printing on customer supplied garments. BRF is not liable for any imperfections or missing items on customer supplied garments. We will print 100% of the supplied garments regardless of imperfections. We will mark any holes, stains, or imperfections that we find as a courtesy. Customers who supply their own garments are responsible for providing extras of each size and color to allow for misprints, garment imperfections and/or test prints to ensure they receive enough prints in each size.

Limitation of Liability

This site is provided by BRF on an "as is" and "as available" basis. BRF makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of www.thebigredfern.com at your own risk. BRF cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. BRF will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

 

Redemption of Coupon Offers

From time to time, BRF offers its clients special offers and discount codes to be used in conjunction with this website.

 

We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. BRF, at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order.

 

Applicable Law

By visiting www.thebigredfern.com, you agree that the laws of the state of Texas without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and BRF.

 

Changes in Policy

BRF reserves the rights to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.

 

Edited 2.10.14 by BRF

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